JOB PURPOSE/ SUMMARY
An individual who can provide excellent support to our users and ensure a unique memorable user experience by answering questions and resolving inquiries with the utmost compassion, care, sensitivity, and accuracy.
ROLES AND RESPONSIBILITY
Solve large amounts of tickets, comments, and respond to users in a timely manner.
Answer customer requests or inquiries concerning services, products, billing, etc.
Put the customer first and remaining polite and professional at all times; keep open and interactive communication.
Provide excellent quality customer service and do everything possible to resolve the matter to user satisfaction, within user guidelines.
Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.
Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.
Document all customer information and communications.
Play our games on a daily basis.
Perform other duties, as assigned
Minimum of Bachelor’s degree in Sales/Customer Service or any related field.
0-2 years’ experience preferably in mobile gaming/ e-commerce companies.
Strong communication and interpersonal skills
Adapt/respond to different types of characters
Work under pressure
Strong problem solving skills
Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment
Excellent written and verbal communication in English and Arab
CRM systems and practices
Knowledge in sales.
Good understanding of social media