Customer Support Agent

Amman, Jordan


JOB PURPOSE/ SUMMARY

An individual who can provide excellent support to our users and ensure a unique memorable user experience by answering questions and resolving inquiries with the utmost compassion, care, sensitivity, and accuracy.


ROLES AND RESPONSIBILITY

  • Solve large amounts of tickets, comments, and respond to users in a timely manner.

  • Answer customer requests or inquiries concerning services, products, billing, etc.

  • Put the customer first and remaining polite and professional at all times; keep open and interactive communication.

  • Provide excellent quality customer service and do everything possible to resolve the matter to user satisfaction, within user guidelines.

  • Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.

  • Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.

  • Document all customer information and communications.

  • Play our games on a daily basis.

  • Perform other duties, as assigned


JOB REQUIREMENTS

EDUCATION

Minimum of Bachelor’s degree in Sales/Customer Service or any related field.

EXPERIENCE

0-2 years’ experience preferably in mobile gaming/ e-commerce companies.

SKILLS REQUIRED

  • Time management 

  • Strong communication and interpersonal skills

  • Adapt/respond to different types of characters

  • Patient 

  • Teamwork

  • Multitasking

  • Work under pressure 

  • Strong problem solving skills

  • Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment

  • Excellent written and verbal communication in English and Arab


KNOWLEDGE REQUIRED

  • Customer Service

  • Product Knowledge

  • Analyzing Information

  • CRM systems and practices

  • Knowledge in sales.

  • Good understanding of social media


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